Subprocessors

We have updated this policy. If you are a new user, then this policy will be effective as of January 3, 2024. If you are an existing user, we are providing you with prior notice of these changes that will be effective as of February 3 2024. For the previous version of this policy, please access the following link.

To support Mindhive. ("Mindhive", “We”, “Us”) in delivering the Service, Mindhive engages third-party service providers as sub-processors.

This page identifies the sub-processors, describes the types of PII processed, the activities they perform and where they are located.

Our business needs may change from time to time and Mindhive will periodically update this page to provide notice of additions and removals to our list of sub-processors, the privacy policy from time to time at our sole discretion.

End Customer Data

  
    
      Service Provider
      Data Classification
      Processor Activities
      Processing Location
      Scope
    

      Amazon Web Services, Inc.
      End Customer Data
      Cloud-hosting, and additional services.
      Asia Pacific (Sydney)
      All products
    

      Microsoft Azure
      End Customer Data
      Azure Open AI
      Worldwide
      All products
    

      Sentry, Inc.
      End Customer Data
      Monitoring and alerting.
      United States of America
      All products
    

Business User Data

    
        Service Provider
        Data Classification
        Processor Activities
        Processing Location
        Scope
    

        HubSpot, Inc.
        Business User Data
        Customer relationship management and sales tooling
        Worldwide
        All Products
    

        Stripe, Inc.
        Business User Data
        Billing & invoicing tooling
        Worldwide
        All Products
    

        Twilio Sendgrid Inc.
        Business User Data
        Transactional and marketing email.
        Twilio in the United States of America or (b) any other non-EEA Twilio entity
        All products
    

        Microsoft Office 365
        Business User Data
        Email, File Storage, Calendar, Authentication
        Worldwide
        All products
    

        Amplitude, Inc.
        Business user data such as activity in the Mindhive application and website, emails, and names
        Data analytics tooling
        USA and EU (Germany)
        All products
    

        OpenAI, L.L.C.
        Business user data such as activity in the Mindhive application and website, emails, and names
        Artificial Intelligence
        No hosting of Service Data
        All products
    

Data Classification Standards at Mindhive

    
        Classification
        Description
        Activities
    

        Public
        Public information is not confidential and can be made public without any implications for Mindhive.
        Press releases and our public website
    

        Internal
        Access to internal information is approved by management and is protected from external access.
        Security monitoring, log storage and collection, various other forms of monitoring and alerting.
    

        Company
        Information collected and used by Mindhive to operate the business. Mindhive upholds the highest possible levels of integrity, confidentiality, and restricted availability for this information.
        Internal memos, Design documents, Product specifications, Correspondences.
    

        Business User Data
        Information received from customers for processing or storage by Mindhive. This category is data such as our customers names and email addresses, this category does not include any information relating to our customer’s customers, such as a document a customer sends to us to check for fraud.
        Customer operating data, Customer PII, anything subject to a confidentiality agreement with a customer (except customer's customer data).
    

        End Customer Data
        Information received from customers for processing or storage by Mindhive. Mindhive must uphold the highest possible levels of integrity, confidentiality, and restricted availability for this information.
        Customers’ customers’ PII, such as a document uploaded to the Mindhive system.
    