Subprocessors
We have updated this policy. If you are a new user, then this policy will be effective as of January 3, 2024. If you are an existing user, we are providing you with prior notice of these changes that will be effective as of February 3 2024. For the previous version of this policy, please access the following link.
To support Mindhive. ("Mindhive", “We”, “Us”) in delivering the Service, Mindhive engages third-party service providers as sub-processors.
This page identifies the sub-processors, describes the types of PII processed, the activities they perform and where they are located.
Our business needs may change from time to time and Mindhive will periodically update this page to provide notice of additions and removals to our list of sub-processors, the privacy policy from time to time at our sole discretion.
End Customer Data
| Service Provider | Data Classification | Processor Activities | Processing Location | Scope |
|---|---|---|---|---|
| Amazon Web Services, Inc. | End Customer Data | Cloud-hosting, and additional services. | Asia Pacific (Sydney) | All products |
| Microsoft Azure | End Customer Data | Azure Open AI | Worldwide | All products |
| Sentry, Inc. | End Customer Data | Monitoring and alerting. | United States of America | All products |
Business User Data
| Service Provider | Data Classification | Processor Activities | Processing Location | Scope |
|---|---|---|---|---|
| HubSpot, Inc. | Business User Data | Customer relationship management and sales tooling | Worldwide | All Products |
| Stripe, Inc. | Business User Data | Billing & invoicing tooling | Worldwide | All Products |
| Twilio Sendgrid Inc. | Business User Data | Transactional and marketing email. | Twilio in the United States of America or (b) any other non-EEA Twilio entity | All products |
| Microsoft Office 365 | Business User Data | Email, File Storage, Calendar, Authentication | Worldwide | All products |
| Amplitude, Inc. | Business user data such as activity in the Mindhive application and website, emails, and names | Data analytics tooling | USA and EU (Germany) | All products |
| OpenAI, L.L.C. | Business user data such as activity in the Mindhive application and website, emails, and names | Artificial Intelligence | No hosting of Service Data | All products |
Data Classification Standards at Mindhive
| Classification | Description | Activities |
|---|---|---|
| Public | Public information is not confidential and can be made public without any implications for Mindhive. | Press releases and our public website |
| Internal | Access to internal information is approved by management and is protected from external access. | Security monitoring, log storage and collection, various other forms of monitoring and alerting. |
| Company | Information collected and used by Mindhive to operate the business. Mindhive upholds the highest possible levels of integrity, confidentiality, and restricted availability for this information. | Internal memos, Design documents, Product specifications, Correspondences. |
| Business User Data | Information received from customers for processing or storage by Mindhive. This category is data such as our customers names and email addresses, this category does not include any information relating to our customer’s customers, such as a document a customer sends to us to check for fraud. | Customer operating data, Customer PII, anything subject to a confidentiality agreement with a customer (except customer's customer data). |
| End Customer Data | Information received from customers for processing or storage by Mindhive. Mindhive must uphold the highest possible levels of integrity, confidentiality, and restricted availability for this information. | Customers’ customers’ PII, such as a document uploaded to the Mindhive system. |